{"id":"5b94b29b-c904-4ccf-8731-bb204ce46490","title":"Application Support Engineer (Support Level 1)","location":{"country":"Portugal","city":"Porto"},"descriptions":{"company":"\u003Cp\u003EdxFeed is a subsidiary of Devexperts \u2014 a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firms worldwide, equipping traders, analysts, quants, and portfolio managers with accurate, real-time market data and insights to power smarter decision-making.\u003C\/p\u003E","job":"\u003Cp\u003EWe are looking for an \u003Cstrong\u003EApplication Support Engineer\u003C\/strong\u003E to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows.\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003EWhat you will do:\u003C\/strong\u003E\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EProvide technical support to B2B clients using dxFeed market-data products,\u003C\/li\u003E\u003Cli\u003ETroubleshoot and resolve issues in high-load financial systems (market data delivery),\u003C\/li\u003E\u003Cli\u003ECommunicate with clients, providing technical guidance, recommendations, and integration support,\u003C\/li\u003E\u003Cli\u003EMaintain accurate records of customer interactions, incidents, and resolutions,\u003C\/li\u003E\u003Cli\u003EIdentify root causes of technical problems and propose long-term solutions,\u003C\/li\u003E\u003Cli\u003EParticipate in system architecture discussions, documentation, procedures, and system-level test plans,\u003C\/li\u003E\u003Cli\u003EAssist with the rollout of new products and services,\u003C\/li\u003E\u003Cli\u003EMonitor system health, performance, and software behavior,\u003C\/li\u003E\u003Cli\u003ECollaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams,\u003C\/li\u003E\u003Cli\u003ECommunicate with external market-data providers and exchanges, brokers, trading firms, etc.\u003C\/li\u003E\u003Cli\u003EProvide training and knowledge sharing for users and teammates,\u003C\/li\u003E\u003Cli\u003EStay current with technologies and trends in FinTech and market data,\u003C\/li\u003E\u003Cli\u003EFollow security, quality, and compliance standards.\u003Cbr\u003E\n\u0026#xa0;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003ETeam structure:\u003C\/strong\u003E\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cp\u003EThe dxFeed Technical Support team is organized into \u003Cstrong\u003Ethree levels\u003C\/strong\u003E, based on task complexity, technical expertise, and responsibility.\u003Cbr\u003E\nThis role involves active collaboration across teams and offers real opportunities to grow technically and professionally.\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003EWhat you gain by joining dxFeed:\u003C\/strong\u003E\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EHands-on work with \u003Cstrong\u003Elow-level financial data and market infrastructure\u003C\/strong\u003E,\u003C\/li\u003E\u003Cli\u003EBroad and practical expertise in the financial domain,\u003C\/li\u003E\u003Cli\u003EExperience with \u003Cstrong\u003Eproprietary products and in-house infrastructure\u003C\/strong\u003E,\u003C\/li\u003E\u003Cli\u003ECollaboration with a highly skilled, engineering-driven team,\u003C\/li\u003E\u003Cli\u003EThe ability to \u003Cstrong\u003Einfluence product development, architecture, and internal processes\u003C\/strong\u003E,\u003C\/li\u003E\u003Cli\u003EChallenging problems where understanding and analysis matter more than scripted responses.\u003C\/li\u003E\u003C\/ul\u003E","qualification":"\u003Cp\u003E\u003Cstrong\u003EWhat we expect from candidates:\u003C\/strong\u003E\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003E\u200b\u200bGeneral interest in finances (trading, investments, etc),\u003C\/li\u003E\u003Cli\u003EWork experience with\u0026#xa0;clients around the globe,\u003C\/li\u003E\u003Cli\u003EHigh level of communication and soft skills,\u003C\/li\u003E\u003Cli\u003EDiligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.),\u003C\/li\u003E\u003Cli\u003ECan identify the problem and do not\u0026#xa0;put up with it,\u003C\/li\u003E\u003Cli\u003EAbility to work in an environment with frequently changing context (stress resistance),\u003C\/li\u003E\u003Cli\u003EConsole skills (ability to find\/check the configuration of a component, knowledge, of Linux \/ Unix basics: bash, configuration in etc\/, logs in log\/, etc.),\u003C\/li\u003E\u003Cli\u003EBasic knowledge\/understanding of Java, Python and, or C\/C++,\u003C\/li\u003E\u003Cli\u003EBasic knowledge of networking and infrastructure (for instance: IP, TCP) and some basic knowledge of Computer Science,\u003C\/li\u003E\u003Cli\u003EClouds, SaaS, IaaS, scalable solutions.\u003Cbr\u003E\n\u0026#xa0;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003EAs a Plus:\u003C\/strong\u003E\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EA good understanding of the development process starting from the client\u0027s request and finishing with rolling out into production, knowledge of the roles of various systems in it,\u003C\/li\u003E\u003Cli\u003EExperience with production platforms and systems,\u003C\/li\u003E\u003Cli\u003EContinuous working experience in large companies,\u003C\/li\u003E\u003Cli\u003EAbility to stand one\u2019s ground and propose ideas that will improve the work of the entire team, and maybe the entire world,\u003C\/li\u003E\u003C\/ul\u003E"},"additionalInformation":{"title":"Additional Information","text":"\u003Cp\u003ECare for the employees is one of our core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003EWork Regime Flexibility benefits:\u0026#xa0;\u003C\/strong\u003E\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EPossibility of\u003Cstrong\u003E\u0026#xa0;\u003C\/strong\u003Ehybrid\/remote work mode,\u003C\/li\u003E\u003Cli\u003EFlexible working hours.\u003Cbr\u003E\n\u0026#xa0;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003EHealth and recreation benefits:\u0026#xa0;\u003C\/strong\u003E\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EFully paid additional wellness days (3 unwell days per year),\u003C\/li\u003E\u003Cli\u003EMedical insurance for the employees and children,\u003C\/li\u003E\u003Cli\u003EReimbursement of fitness \/ Urban Sports Club Membership,\u003C\/li\u003E\u003Cli\u003EMeal allowance (Coverflex Card),\u003C\/li\u003E\u003Cli\u003EFlexpay system (Coverflex).\u003Cbr\u003E\n\u0026#xa0;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003EFacility benefits:\u0026#xa0;\u003C\/strong\u003E\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EModern office with new equipment,\u003C\/li\u003E\u003Cli\u003EPlayStation, table football, and musical instruments in the office,\u003C\/li\u003E\u003Cli\u003EParking spaces\/transport reimbursement,\u003C\/li\u003E\u003Cli\u003EFree drinks and snacks.\u003Cbr\u003E\n\u0026#xa0;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003ECommunity benefits:\u003C\/strong\u003E\u0026#xa0;\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003ETeambuilding activities,\u003C\/li\u003E\u003Cli\u003ECorporate parties,\u003C\/li\u003E\u003Cli\u003EFootball Club,\u003C\/li\u003E\u003Cli\u003EMusic club,\u003C\/li\u003E\u003Cli\u003ESpeakers\u0027 club,\u003C\/li\u003E\u003Cli\u003EFree admission to corporate external events,\u003C\/li\u003E\u003Cli\u003EPossibility of joining conferences and professional fairs,\u003C\/li\u003E\u003Cli\u003EPersonal branding development support.\u003Cbr\u003E\n\u0026#xa0;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003EProfessional training benefits:\u003C\/strong\u003E\u0026#xa0;\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EUnlimited access to self-learning platforms,\u003C\/li\u003E\u003Cli\u003ECertification opportunities,\u003C\/li\u003E\u003Cli\u003EMentorship Program.\u003Cbr\u003E\n\u0026#xa0;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003E\u003Cstrong\u003ESocial benefits:\u0026#xa0;\u003C\/strong\u003E\u003Cbr\u003E\n\u0026#xa0;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EParental bonus,\u003C\/li\u003E\u003Cli\u003EPension plan (Coverflex),\u003C\/li\u003E\u003Cli\u003EReferral bonus,\u003C\/li\u003E\u003Cli\u003EBlood donation paid leave.\u003C\/li\u003E\u003C\/ul\u003E"}}